Welcome to Our Support Center

We offer your business complete end-to-end SMS solutions for developing and deploying real-time SMS notification and data access applications that dramatically reduce time-to-decision and improves service value to customers.

This portion of our site has been developed to get you the answers you need instantly and with ease. If you need help getting started, or encounter a problem, your first step should be to read through our easy to understand FAQs. If after checking out our online help, you cannot find a solution, feel free to contact our support department.

Step1: Read FAQ's
Our extensive FAQs cover 95% of our customer's questions with simple to follow detailed solutions. We invite you to look around. Chances are you will find the answers to your questions in no time. You will not only be able to solve your problem faster, but will also educate yourself about our services in more detail.

Step2: Contact Support Team
If you are in need of technical support beyond the FAQ's you can contact our support team

1. What are the advantages of your SMS service?
    
   • Very Low Cost with no Setup Fees.
   • No Expiry/Time Period
   • Send SMS using easy Web Based System or Email to SMS.
   • Dynamic SenderId (Send SMS using your company Name, etc.)
   • Instant Delivery / Scheduled Delivery
   • No Minimum Volume Commitment
   • 99.9% uptime with Backup.

    

2. How do I enter a mobile phone number in the "TO" field?
   Enter + country code, area code and the mobile phone number without the leading zero. For example 23411112345
   
   
    
3. Is there a limit to how many numbers I can send at one time?
   You should try and limit the number of comma separated destination addresses to approximately 100.
   
   
    
4. How can I make a payments for SMS credit?
   Please contact us for our Account Details for payments related details.
   
    
5. How long does it take before credits bought are added to my account?
   Credits will get added to your account within 12 hours of receipt of your payment.
   
    
6. I forgot my password. How do I retrieve it?
   Use the link Trouble Signing In? to have it emailed to you again.
   
   
    
7. What is an SMS Template?
   You can save your typing time by creating the predefined messages in form of Templates. You can add or create a template by our easy to use "Add Template" feature in your My Account area.
   
   
    
8. How do I manage my contacts/phonebook?
   You can manage your contacts through your "My Account" area by adding contacts one by one or by uploading your contacts File.
   
   
    
9. How do I Upload Contacts File (CSV Format)?
   
   1. Open a new file in notepad or any text editor on your system.
   
   2. Enter the contact details in the following format :
   
   First Name, Last Name, Mobile Number, Email Address
   
   Sample Data:
   
   Michael, Andrews, 23411111111, michael@fastmail.fm
   Odumbe, TG, 98000000000, me@everywhere.net
   Mr. Andrew, George McBeth, 004048586896989, andrew.tg@mcbeth.co.uk
   3. Save the file in your system with .txt extenstion. (e.g. mycontact.txt)
   4. Click the browse button of Contacts File (CSV Format) field and select the file, which you have created, and then click the Proceed button.
   
    
10. How do I view my sent messages?
    
    Log in to your "My Account" area. Click on "SMS BOX" and then "SENT MESSAGES". The exact message sent to a particular mobile number is displayed there.
    
     
11. What all location can your portal deliver the SMS?
    
    We deliver the Messages to most of the service provider across the globe.
    To view the supported list of networks please click here